Help & support

Support

We're here to help. Whether you need technical support, project updates, or have questions about our services, reach out and we'll get back to you as soon as possible.

Email us

For general inquiries, project discussions, or support requests, email us and we'll respond within 24-48 hours.

infogopintix@gmail.com

Contact form

Prefer a structured message? Use our Contact page to send your name, email, and project details. We'll follow up promptly.

Go to Contact

Response time

We aim to reply to all support and inquiry emails within 24-48 hours.

1. Welcome to Our Application Support Center

We are here to help you get the most out of our applications and resolve any issues you may encounter.

2. Getting Started

  • Download the app from the App Store
  • Ensure your iOS device is running iOS 13.0 or later
  • Allow necessary permissions when prompted (camera, photo library, location)
  • For users 17 years and older only

3. Account Setup

  • Create an account using your email address
  • Verify your email through the confirmation link
  • Set up your profile with a username and profile picture

4. Features and Usage - Photo Editing

  • Select photos from your camera roll
  • Use the editing tools to enhance your photos
  • Save edited photos to your device
  • Share directly to social media platforms

5. Features and Usage - Video Creation

  • Choose photos for your video
  • Select music from our library
  • Add text and effects
  • Preview before saving
  • Export in various quality options

6. Privacy and Security

  • Your photos and videos are processed locally on your device
  • Face data is automatically deleted after processing
  • No personal data is stored on our servers
  • You can delete your account and all associated data at any time

7. Common Issues and Solutions - App Crashes

  • Ensure you have the latest version installed
  • Clear app cache and data
  • Restart your device
  • Reinstall the app if issues persist

8. Common Issues and Solutions - Photo Processing Issues

  • Check your internet connection
  • Ensure sufficient storage space
  • Verify photo format compatibility
  • Try processing smaller batches of photos

9. Common Issues and Solutions - Account Issues

  • Reset password through email
  • Clear app data and cache
  • Log out and log back in
  • Contact support if problems persist

Still have questions?

We're happy to discuss your project, timeline, and how we can help. Get in touch today.